Terms & Conditions

Your use of and access to the St Andrews Aquarium Website ("Site") and any transactions you may make are subject to the terms and conditions which are set out below.

By using this Site you agree to accept these Terms. If you do not, you should exit this Site.

About St Andrews Aquarium Website and this Site

This Site is intended to be a source of useful information relating to St Andrews Aquarium. St Andrews Aquarium ("we" or "us") shall use our reasonable endeavours to ensure that the information contained on the Site is accurate and up to date.

We may update the content and make improvements or changes in the information, services and other materials on this Site at any time without notice.

St Andrews Aquarium manages the sales of its own admission and event tickets.

All intellectual property rights in the design of this Site and the contents, selection and arrangement of all of the material which is available on this Site belongs to St Andrews Aquarium.

No material from this Site may be commercially exploited in any way, without our prior written permission. We cannot guarantee that this Site is error free, uninterrupted, or virus free.

This Site may contain links to other websites which are independent of St Andrews Aquarium. We have no control over such sites and any links are provided as a convenience to you as a user of this Site, and do not imply our endorsement of the linked websites or association with their operators.

Buying Tickets and Returns

Once you have purchased tickets, they can only be exchanged, refunded or returned in the circumstances described below:

If we fail to fulfil an order as a result of any negligence, or similar act or omission of our own or in breach of contract the customer will be entitled to a full refund including any booking fee charged.

If the event is cancelled, postponed or material changes are made to the Event, namely a change of event content, the original tickets that you have purchased will remain valid for the revised event (except for in the case of cancellation) unless otherwise advised. However, in these circumstances, only the face value of the tickets will be refunded as these are circumstances beyond St Andrews Aquarium’s control.

For any refund of face value you will be required to return the tickets or proof of purchase, on receipt of which we will make the refund. The refund will be made using the same method of payment that was used to purchase the tickets.

Tickets should be returned to St Andrews Aquarium, The Scores, St Andrews Fife KY16 9AS. Refund requests will be accepted up until 1 week before the date of the revised event or 1 week after notification of the change (whichever is the later) unless otherwise advised. We are unable to refund tickets that are received after this time.

It is your responsibility to ensure that tickets returned are received by us. It is therefore advisable to return any tickets either by secure post or in person.

When events are cancelled, postponed or the event content is significantly changed, we will do our best to inform all purchasers using the contact details provided when the booking was made. However it is the responsibility of the purchaser to check whether the event is going ahead at the scheduled date, time and venue. We cannot guarantee that we will be able to make contact with you.

It is the responsibility of the customer to inform St Andrews Aquarium of any change of address, contact telephone number or email address both before and after receipt of your tickets.

Always check your tickets on receipt, as mistakes cannot always be rectified later.

Although St Andrews Aquarium will use their best endeavours to indicate any age or other restrictions that apply to events, it is the customer's responsibility to ensure that they are eligible for entry to the event that they are purchasing tickets for.

St Andrews Aquarium always reserve the right to refuse admission to an Event and tickets are issued subject to the rules and regulations of the event. We will therefore not offer refunds to any ticket-holders who may be refused entry.

We will not be liable to you for any loss of enjoyment or profit nor any indirect, consequential, exemplary, incidental, special or punitive damages.

We will not be liable for any misrepresentations, negligence, contractual or tortuous loss of any kind suffered by you from the products, or services, or actions of any venue, performer, promoter or others.

Tickets ordered through this site are only for your personal use and that of your party.

For certain events there may be a restriction on the maximum number of tickets that may be purchased. We will use our best endeavours to publish this information on the Site and at the point of ticket selection for the event. In such case, we reserve the right to only offer for sale the maximum number of tickets available and to cancel any orders made that exceed the maximum authorised tickets per customer without notice.

If tickets dispatched by special delivery are returned as 'addressee unknown', we reserve the right to cancel the order.


If these Terms are not complied with, we reserve the right to terminate access and use of the site.

These Terms represent the entire understanding and agreement between you and us and shall have priority over any and all prior statements, understandings or agreements whether oral or in writing. We may modify these Terms at any time, and such modifications shall be effective immediately upon posting of the modified Terms on this Site.

Your continued access or use of this Site shall be deemed your acceptance of the modified Terms applicable from time to time.

These Terms are governed by Scottish law and any disputes subject to the exclusive jurisdiction of the Scottish Courts and, by using this Site, you hereby submit to the jurisdiction of such courts for such purposes and waive any and all objections to jurisdiction or venue in such courts.

If any court finds any provision of these terms to be void or unenforceable for any reason, then such provision shall be ineffective to the extent of the courts finding without affecting the validity and enforceability of any remaining provisions.


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